This accessibility statement applies to http://hellotelford.co.uk/.
This website is run by Telford & Wrekin Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 250% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- videos don’t have captions or audio description
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Invest@telford.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. The phone number is 18001 01952 567589
Technical information about this website’s accessibility
Telford & Wrekin Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Input labels are close to the the input fields but need to be moved closer in the code for screen readers. We will have a fix in place by November 2022.
Alt tags on new images
The alt tags on images uploaded by public users of the site are not adequate. We will have a fix in place by November 2022.
What we’re doing to improve accessibility
We plan to identify and fix issues according to the timescales shown for each area above.
Preparation of this accessibility statement
This statement was prepared on 28th June 2022 It was last reviewed on 18th July 2022.
This website was last tested on 18th July 2022. The test was carried out by Yarrington ltd.
We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as WebAIM Wave Reporting and WebAIM Contrast Checker (to test the contrast levels between colours with hexadecimal accuracy).
All pages were tested to cover the different content types in the Hello Telford website.